How to setup Outlook 2007 with Keiro Offline Connector

To setup Kerio Connector for Outlook 2007

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Phone will not sync with Kerio?

Allow Unsupported Devices with Kerio MailServer


User has a device that is not supported by Kerio MailServer and would like to have an email connection via ActiveSync.


  • Stop the Kerio MailServer.
  • Locate the mailserver.cfg file (see below for location). Edit this file with a text editor.
  • Search for the following variable:

    <variable name=”AllowUnsupportedDevices”>0</variable>

  • Change the value from a ‘0’ to a ‘1’

    <variable name=”AllowUnsupportedDevices”>1</variable>

  • Save the change and restart the Kerio MailServer.

    *Please note that by allowing unsupported devices, Technical Support may not be able to help with any issues that may occur with the unsupported device.

The default location of the ‘mailserver.cfg’ file is:

  • Windows: C:\Program Files\Kerio\MailServer
  • Mac: /usr/local/kerio/mailserver
  • Linux: /opt/kerio/mailserver

How do I change the account name of a user?

From Kerio Knowledgebase

The following article will discuss the steps required to change a user’s account name in the Kerio MailServer.  For a variety of reasons, such as a name change after becoming married, it may be necessary to change the account name of a user.  The user will have to use the new account name when logging in from any client and the default email address for the user will change to the new address (such as
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Install and configure the Kerio Outlook Connector automatically.

In larger environments, it can be time consuming to manually install and configure the Kerio Outlook Connector (Offline Edition) with your Kerio Connect server. To simplify and speed up the process of deploying the Kerio Outlook Connector to your users, we’ve provided some handy tools.

Typically, the configuration involves two processes: the installation of the Kerio Outlook Connector, and the creation of the Outlook account. As you may have noticed, the Kerio Outlook Connector is available optionally as a Windows Installer package, or MSI. This means you can use Active Directory to roll out the installation of the Kerio Outlook Connector automatically.

Once the Kerio Outlook Connector is installed, you can use a similar policy in Active Directory to activate a tool called ProfileCreator.exe. This tool takes pre-configured parameters, which include the name of your Kerio Connect Server, the HTTPS port, and your secure password authentication preferences. For more information, refer to the Kerio online manual.